Frequently Asked Questions

BIG4 Apollo Bay Booking Terms & Conditions

• Check in is 12.00pm for sites 2.00pm for cabins
• Check out is 10.00am
• Reception hours are 9.00am-6.00pm    (when closed there is an emergency number displayed outside of the reception area)
• In-Park-Perks are subject to availability.

Deposits and Payments:

SUMMER SCHOOL HOLIDAY SEASON: 
Victoria (20/12/23 – 27/1/24)

• 50% Deposit will be processed at the time of booking with the balance processed on the 15^th of November.
• No online booking fees apply.
• All bookings are in AUD$ and include GST.

GREAT OCEAN ROAD MARATHON:
(17th, 18th and 19th May)

• 50% Deposit will be processed at the time of booking with the balance processed 28 days from arrival.
• No online booking fees apply.
• All bookings are in AUD$ and include GST.

OFF-PEAK SPECIAL DEALS:

• 50% Deposit will be processed at the time of booking with the balance processed within 72 hours from the day of arrival.
• No online booking fees apply.
• All bookings are in AUD$ and include GST.

OFF-PEAK/SHOULDER SEASON:

• 50% Deposit will be processed at the time of booking with the balance processed 7 days from arrival.
• No online booking fees apply.
• All bookings are in AUD$ and include GST.

PEAK SEASON:

• 50% Deposit will be processed at the time of booking with the balance processed 28 days from arrival.
• Below you can view a breakdown of PEAK SEASON dates.
• No online booking fees apply
• All bookings are in AUD$ and include GST.

PEAK SEASON:

• Labour Day (VIC) (8/3/24 – 11/3/24)
• April School Hols (VIC)/Easter (28/3/24 – 14/4/24)
• Anzac Day weekend (24/4/24 – 27/4/24)
• King’s Birthday (VIC)(7/6/24 – 9/6/24)
• July School Hols (VIC) (28/6/24 – 14/7/24)
• September School Hols (VIC) (15/9/23 – 1/10/23)
• Melbourne Cup weekend (3/11/23 – 7/11/23)

Changes & Cancellation Policy:

Non Acceptance of Bookings:

• The Park shall have total discretion in the acceptance of bookings made online or in any other way. Park management may refuse to accept a booking for any reason. Bookings of a “schoolies” nature will not be accepted.

Cancellation Policy:

• Peak and Shoulder season bookings require 28 days notice from the day of arrival for a full refund including any credit card charges.
• Off Peak season bookings require 7 days notice from the day of arrival to receive a refund.
• Off-Peak ‘special deals’ bookings require 72 hours notice from the day of arrival to receive a full refund.

Late Arrivals:

• Reception hours are 9.00am – 6.00pm. Guests arriving outside these times must contact park reception during reception hours to confirm arrangements for after hours check in.

Special Requests:

• Special requests are on a request basis only and are not guaranteed at the time of booking. Please contact the park for confirmation.

Park Rules:

• Park Rules apply and are a condition of stay at this Park. The rules include limitations on vehicle speeds, excess noise and acceptable conduct. Please see a full list of park rules and conditions by viewing our website www.big4apollobay.com.au.
• Australian standards relate to the use of bunk beds and state that “children under the age of 9 years are not permitted to sleep in the top bunk. Children must not play on top bunk” Please take this into consideration when making your booking.
• There is a mobile number displayed outside of Reception for after hours emergencies.
• Minimum stays may apply during peak season or special events.
• There is no charge for children under the age of two years old who sleep in a cot.
• Except for medically certified dogs, animals are not permitted.
• Please remember, our powered sites are quite large but only allow set up for one caravan, motorhome or camper trailer, a maximum of 4 adults are allowed per site
• Vehicles must not exceed 10km/h within the park ground. Please be aware of pedestrians and bike riders (particularly children) at all times.
• Noise must not be a nuisance to other sites. Please keep all noise to a minimum and music off after 10.30pm.
• It is the parent’s or guardian’s responsibility to ensure that children understand and comply with all park rules.  All children must be accompanied to the amenities by a person of a responsible age. It is the parent’s or guardian’s responsibility to ensure safe supervision of children when using the playground facilities and to ensure appropriate behaviour when using all other communal facilities.
• Please note that all communal facilities are non-smoking. Please ensure that facilities are used for their intended purpose, (i.e. do not wash dishes in the laundry, do not wash clothes in the camp kitchen), and are left in a clean and tidy condition after use.
• All visitors must be registered at reception when entering the park. Day visitors are not permitted to bring cars into the park unless management has given prior approval. Site holders are fully responsible for ensuring the appropriate behaviour of both day and overnight visitors and the payment of appropriate fees.
• Bikes, scooters etc. are not permitted after daylight, helmets must always be worn by all guests.
• The park does not allow fires on individual sites, but we do have a communal fire pit for all to enjoy.

Management reserves the right to refuse a booking at any time, for the reasons below but not limited to:

• Not the person named when the booking was made.
• Not the person named on the credit card or does not have the authorised use of the card.
• Not be able to pay for any outstanding charges.
• May cause damage to the property of the park or other guests.
• May exhibit socially unacceptable behaviour.
• Be younger than 18 years old and not accompanied by a responsible person over that age.
• Be concealing an animal (medically certified dogs are allowed).
• Be involved in a group that is not suited to the park as deemed by management.
• We reserve the right to eject guests from the park who are deemed by management to be behaving in a socially unacceptable way, causing damage, disturbing other guests, using unacceptable language, or otherwise breaking park rules.
• No refund will be given, and charges will apply for any damage caused.

Emergency Management Plan:

• In the case of an EMERGENCY, you should (when directed by Emergency Services and/or management):
  – Secure your valuables
  – Turn off power and gas to your site
  – Close all windows, doors and hatches
  – Gather your family members
  – Walk to the playground area.
• YOU SHOULD NOT ATTEMPT TO MOVE YOUR CAR, CARAVAN, MOTORHOME ETC.
• In the case of any EMERGENCY, notify reception or a staff member and call 000. Fire blankets are located in all park units. For emergency matters outside of office hours, please see the contact number for the night duty manager on call, located outside reception.