Privacy Policy

BIG4 Apollo Bay Pisces Holiday Park

Our Commitment to Your Privacy

BIG4 Apollo Bay Pisces Holiday Park (“we”, “us”, or “our”) is committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy outlines how we collect, use, disclose, and manage your information in accordance with the Australian Privacy Principles (APPs) as set out in the Privacy Act 1988 (Cth).

Personal Information We Collect

To provide you with a high-quality holiday experience, we may collect the following types of personal information:

Identification & Contact Details: Your name, residential address, email address, and phone number.
Stay Details: Arrival and departure dates, number of guests (including children’s ages), and specific accommodation preferences.
Vehicle Information: Registration number, make, and model (to manage park access and safety).
Payment Details: Transactional information and credit card details for processing bookings (we use secure payment gateways and do not store full credit card data).
Membership Info: Your BIG4 Perks+ membership number and associated details.
Digital Information: Your IP address, browser type, and activity on our website via cookies.

How We Collect Your Information

We collect information directly from you in several ways, including:

Making a booking via our website or over the phone.
Registering at reception upon arrival (Check-in).
Subscribing to our EDM (Email Direct Marketing) or newsletters.
Interacting with us on social media or entering park competitions.
Completing guest surveys or feedback forms.
Note: We may also receive information from third-party booking sites (e.g., Booking.com or Expedia) when you reserve through them.

Why We Use Your Information

We use your personal data primarily to manage your stay and provide our services, specifically for:

Processing and confirming your accommodation bookings.
Verifying your identity and BIG4 membership status.
Maintaining a safe and secure environment within the park.
Sending you marketing communications (where you have consented) about special offers, our Sound & Light shows, or park updates.
Internal administration, accounting, and responding to your enquiries.

Disclosure of Personal Information

We do not sell or rent your personal information. However, we may disclose your information to:

BIG4 Holiday Parks of Australia: To verify loyalty memberships and synchronise booking data within the franchise network.
Service Providers: Third parties who assist us with IT support, marketing (EDMs), or payment processing.
Legal Requirements: Law enforcement or government agencies where required by Australian law.

Storage and Data Security

We take reasonable steps to protect your information from misuse, loss, or unauthorised access. This includes:

Digital Security: Password-protected systems, firewalls, and encryption for online transactions.
Physical Security: Secure storage of hard-copy guest registration forms and restricted access to office areas.
Data Retention: We only keep your information for as long as necessary to provide our services or as required by law (e.g., for financial auditing).

Cookies and Online Tracking

Our website uses cookies to enhance your browsing experience and analyse site traffic. You can manage your cookie preferences through your browser settings; however, disabling them may limit some website features.

Your Rights: Access and Correction

You have the right to request access to the personal information we hold about you. If you believe any information is inaccurate or out of date, please contact us at info@big4apollobay.com.au so we can update it.

Changes to This Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or legal obligations. The latest version will always be available on our website.

Contact Us

If you have any questions or wish to make a complaint regarding how we handle your privacy, please reach out to our team:

BIG4 Apollo Bay Pisces Holiday Park Address: 311 Great Ocean Road, Apollo Bay VIC 3233 Email:info@big4apollobay.com.au Phone: (03) 5237 6749

Book Your Stay at BIG4 Apollo Bay

Whether you're seeking family fun, a romantic retreat, or some old-fashioned R&R, we have the perfect stay for you. Click below to explore our tailored accommodation options and start planning your dream getaway on the Great Ocean Road.

For Families

Enjoy Laughter and Play, a Family Adventure Filled With Fun and Discovery.

Learn More

For Caravans & Campers

Breathe in the Fresh Sea Air and Marvel at the Spectacular Coastal Vista.

Learn More

For Couples

Unwind in Style, Where Relaxation Meets Unique Experiences.

Learn More

For Groups

Sit Back, Relax & Enjoy Your Holiday With Your Loved Ones. We've Got You Covered.

Learn More

Save up 20% on Local Attractions and Unlock Exclusive Offers as a BIG4 Perks Member!

Join Australia's leading holiday park membership program and enjoy a world of benefits. Get up to 10% off on bookings, exclusive in-park perks, and fantastic deals on attractions and activities.

Plus, at BIG4 Apollo Bay, we’re throwing in some bonus extras like:

Up to 20% discount for local attractions and dining
Early check-in
Free WiFi
Scooter Hire

Dial up the fun on your next adventure at Apollo Bay with these exclusive member-only perks.

VIEW MEMBER BENEFITS

What Our Visitors Have To Say

    
 
 
       Posted on Google  
    Dale Flanagan 
 19 August 2026
 
 
  Amazing park! They had so many things to do and the staff and cleanliness were fantastic. We joked how it felt like a village you could comfortably live at
  
 
      Posted on Google  
    Robert Munkman 
 18 August 2026
 
 
  We stayed three nights in our caravan on a powered site. The staff were very friendly and helpful. We were given marshmallows for the camp fire. Two employees helped guide us onto the site. There was also a complimentary light and sound show each evening. The site had a concrete slab for our caravan and awning. There was a nice grassy area between sites, but due to heavy rain it was quite soggy. They moved us to a site that had a great view over Apollo Bay. The amenities were clean and in working order. The shower cubicles were generous in size with new mixer tap and large rainfall shower heads. During the first two days they were painting the mens amenities so the two entry doors were chained opened making it cool and breezy. The caravan park is on the fringe of town. I would recommend this caravan park.
  
 
      Posted on Google  
    Jamie T 
 18 August 2026
 
 
  Amazing staff amazing stay!
  
 
      Posted on Google  
    Barbara Allen-Guthrie 
 16 August 2026
 
 
  This is a very clean park, I would recommend it. We were greeted by a lovely lady who helped us, shower were plenty of hot water unlike our last park.
  
 
      Posted on Google  
    Helen 
 11 August 2026
 
 
  My daughter and I recently stayed in the 2 bedroom Standard cabin for 4 nights and enjoyed our stay. The cabin was quiet and cosy with ocean views. Apollo Bay is a lovely area with nice beaches. Will definitely stay here again. 👍😀
  
 
      Posted on Google  
    Matthew’s Games & Clocks 
 7 August 2026
 
 
  The beach view cabins are AMAZING! We love this place and will be back next chance we get. The view is spectacular, the staff are incredibly helpful and lovely, the cabins are very clean and cozy. You can hear the surf from the bedroom - guaranteeing a deep and restful sleep.wish I could have stayed longer!
  
 
  
  
 
 
   Google rating score: 4.7 of 5, based on 1923 reviews